Terms & Conditions — Privacy Policy — Return Policy
Privacy Policy
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity. By using this site, you agree to the collection of the aforementioned data.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
By using this website, you agree to allow the afformentioned cookies and similar technologies.
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with for storage and with Zapier for data porting.
When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member areas access. We may collect information like your:
Billing and shipping address
Details relating to your subscription
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider so that they can provide exclusive member area hosting services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your customer account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Return Policy
Return Policy
Returns:
Because each order is made based on the specifications you select and stock is not kept by the artist, returns and exchanges are not accepted. However, replacements or refunds will be issued for damaged or lost orders. Please keep reading for more details:
Damaged Prints
If your print arrives damaged or defective in any way, a claim must be submitted to me via my contact form within 1 week after the print has been delivered. I will respond and ask for photos of the damage since my printer requires it to issue a replacement. There is no need to return your damaged print or frame. In the event that your order arrives damaged, either a full refund or a replacement will be issued at no charge to you.
Lost In Transit
Due to worker shortages, carrier delays and issues that are beyond my control, orders are experiencing extensive delays right now. If your order hasn't arrived within 2 weeks from the date your order was shipped, please let me know via my contact form.
Customs, Duties and Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jessica Jokhi is not responsible for these charges if they are applied and are your responsibility as the customer. Delays due to orders being held in customs are out of my control.
If your tracking information shows your package is stuck in Customs and you have not been notified, please contact your Customs office to inquire on the parcel. Unfortunately, I am unable to get involved as it depends on your country's import law.
Returns and Exchanges on Fine Art Prints
By purchasing a fine art print have committed to purchasing not just a print, but a fine art print that will be individually printed by demand. This print has been created just for you and quality checked. Please take the time to carefully make your decision since prints cannot be returned or exchanged. Fine Art Prints are made to order and the printing costs cannot be recovered. If the print does not match the expected product shown on my website due to an error on my end, I will offer to reship or refund the order. *Photos will need to be submitted showing any defects (blurry, trimmed wrong, etc.)
Returns and Exchanges on Original Paintings or Artworks
By purchasing an original painting you are committing to a conscious decision to purchase a one of a kind original painting that has been quality checked by the artist. If you would like more photos or a video taken to get a better sense of the painting, please contact me. I would be happy to show you the painting virtually or in person as well. Please take the time to carefully make your decision. Original artwork cannot be returned or exchanged due to their fragile and susceptible nature to damage.
Cancellations or Changes
If you decide to cancel or change your order after it is placed, please contact me to request a cancellation within 1 hour of placing your order. If your order has not been processed and fulfilled, your order will be canceled and refunded to your original method of payment. If your order has already begun fulfillment, it cannot be changed or canceled. Once you email me to request a cancellation or change, I will let you know the status of your order and if it can be modified.